Patient Appointment Information

Check-in

Our receptionists, like everyone who works at Diablo Valley Oncology / Hematology Medical Group, share the same vision, to provide compassionate and comprehensive care to our patients. They are friendly and professional and do everything they can to make patients feel welcome, comfortable, and supported. We recognize that first impressions are important which is why we have hired individuals who are the cream-of-the-crop! Our receptions give the very best individual care and recognition to each and every patient.

When you visit us, whether for the first time or for follow-up visits, you will be greeted warmly and respectfully. Our reception area is designed with a consultation style, one-on-one seated arrangement so that patients can have a confidential conversation with our receptionists.

Please bring you insurance card with you for each visit and inform us immediately if you have any changes to your insurance. If you are receiving chemotherapy you may bring a family member. Space is limited in the Infusion Center and it is best to have only one family member per patient.

Scheduling an appointment & phone calls

You may call our office with any questions, concerns, or to schedule an appointment with one of our physicians at 925-677-5041. We are available to assist you Monday through Friday, 9am to 5pm.

All medical/treatment questions are handled by our trained triage specialists who attempt to answer each call as it comes in. Occasionally, you may need to leave a message. The triage specialist consults with your physician or nurse practitioner regarding your medical question. Every effort is taken to call you back by the end of the day with answers, specific instructions, and/or an appropriate course of action.

If you are having a life threatening medical emergency CALL 911 or go to the nearest emergency room. When checking in at the hospital emergency room, ask them to notify us immediately. If you are experiencing a medical emergency after hours, please call our office at 925-677-5041 and the answering service will page the on-call physician. The on-call physician is available only for medical emergencies. For non-urgent issues, please call during regular business hours.

New patient appointments

As a new patient to our practice you will be scheduled for a one-hour appointment with the physician for a complete history and physical examination. This appointment will give you the opportunity to connect with your physician and to begin the process of relationship building so necessary to successful medical care. Feel free to ask questions and communicate any concerns at this time. We see patients on a referral basis as well as for a ‘second opinion’. We make every effort to schedule your appointment in a timely manner and to accommodate your individual needs. Please click here to download our patient forms, then complete and bring with you to your first appointment. You may also make an appointment by filling out our online appointment form.

Follow-up appointments

Your follow-up appointments will be scheduled with your physician or nurse practitioner after each appointment. Our receptionists are highly skilled with scheduling follow-up appointments that accommodate your individual needs. If you have not been seen in our office for more than one year, you will be scheduled for a one-hour appointment for a complete and comprehensive visit with your physician.

Second opinion

If you have already received an initial diagnosis, you may feel the need for a second opinion. After all, this is one of the situations in life when you need to be as well informed as possible. It is not unusual to request a second opinion and your primary physician can provide this referral for you. Or if you prefer, you can contact our office and we will arrange this appointment for you.

Please click here to download our patient forms, then complete and bring with you to your first appointment.

Cancellation/no-show policy

Please call our Pleasant Hill office at 925-677-5041 if you need to cancel or reschedule your appointment at any of our locations. We request a minimum of 24 hours notice for appointment cancellations. Missing scheduled appointments and/or repeated failure to cancel appointments in advance could result in administrative charges which will be your responsibility and cannot be billed to your insurance company.